A deletion request does not mean that every record can or will be erased immediately. Some information may be retained where required or permitted by applicable law, lawful authority requirements, safety, fraud prevention, disputes or legal holds.
1. Submit a request
Email [email protected] from the email address connected to your account with the subject “Delete my AldSocial account”. If you cannot access that address, explain the issue without sending passwords, one-time codes or identity documents unless we specifically provide a secure route.
2. Verification and review
We must verify that the request belongs to the account owner before making an irreversible change. We will never ask for your password, and additional verification may be required to prevent unauthorised deletion.
Requests are reviewed manually at present. Submitting an email is the start of the process, not confirmation that deletion has already been completed.
3. What happens next
After verification and review, information that is eligible for deletion will be deleted, de-identified or disconnected from the active account as appropriate. Shared activities, messages and safety records may affect other people, so their treatment can differ from ordinary profile information.
Signing out, clearing browser data or stopping use of AldSocial does not by itself submit an account deletion request.
4. What may be retained
We may retain limited information when required or permitted by applicable local laws, regulations, court orders or lawful authority requests, and when reasonably necessary for fraud prevention, safety investigations, disputes, financial records, enforcement or legal claims.
We may retain de-identified information that no longer reasonably identifies you. Protected backups and technical records may remain for a limited period until normal retention cycles complete.
5. Questions and status
Reply to the existing email thread if you need the status of a request. For broader privacy questions, read the Privacy Policy and the Privacy, Safety & Security Centre.